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Shipping And Delivery

Shipping Policy

At Caseex, we strive to deliver your orders promptly and efficiently. Please review our shipping policy to understand how we handle shipping and delivery.

1. Shipping Methods and Rates

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.

Shipping rates are calculated based on the shipping method selected and the total weight of your order. Rates will be displayed at checkout.

2. Order Processing

  • Processing Time: Orders are processed within 1-2 business days (Monday-Saturday, excluding holidays). Orders placed after 3 PM will be processed the next business day.
  • Order Confirmation: You will receive an email confirmation once your order is placed, and another email with tracking information once your order is shipped.

3. Shipping Destinations

  • Domestic Shipping: We ship to all addresses within India.
  • International Shipping: Currently, We do not ship outside of India, We will update international shipping information if change in international shipping

5. Delivery Times

  • Delivery times are estimates and commence from the date of shipping, rather than the date of  order. Delivery times are to be used as a guide only and are subject to the acceptance and        approval of your order.

6. Tracking Your Order

  • Once your order is shipped, you will receive a shipment confirmation email with a tracking number. You can track your order by visiting [Carrier's Tracking Page] and entering the tracking number provided.

7. Shipping Delays

  • We are not responsible for delays caused by the carrier or by customs for international shipments. However, we will do our best to assist in resolving any issues.

8. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at [caseexindia@gmail.com] with photos of the damaged package and contents. We will arrange for a replacement or refund.
  • Lost Packages: If your package is lost in transit, please contact us at [caseexindia@gmail.com]. We will work with the carrier to locate your package or send a replacement if necessary.

9. Incorrect Address

  • If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you for a corrected address and the package will be re-shipped at your expense. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete addresses provided by you.

11. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team:

  • Email: [caseexindia@gmail.com]
  • Phone: [+91 777-50-333-11]
  • Business Hours: Monday to Friday: 9:00 AM - 6:00 PM, Saturday: 10:00 AM - 4:00 PM, Sunday: Closed

Thank you for shopping with Caseex. We appreciate your business and are here to help with any shipping-related inquiries.

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